At gracegarbs, Towerfleet Associates Private Limited we are dedicated to ensuring a seamless and enjoyable shopping experience for you. We understand that there may be times when you need to cancel an order, and we’ve made the cancellation process as simple and clear as possible. If you have any questions or need assistance, our friendly customer support team is always here to help. Your satisfaction is our priority!
Cancellation Eligibility
We strive to accommodate cancellations whenever possible, but whether an order can be canceled depends on its processing stage. If your order has already been processed or shipped, it may no longer be eligible for cancellation. Additionally, custom-made or personalized items may have specific cancellation terms. To check if your order can be canceled, simply visit your account dashboard or reach out to our customer support team.
We recommend acting quickly if you need to cancel, as the sooner you initiate the process, the higher the chance of success. Once an order is in the shipping phase, cancellation may involve additional fees or restrictions. Please note that special promotions or discounted items may also have specific cancellation rules. Our aim is to maintain transparency and fairness throughout the process, ensuring a positive experience for all.
Timeframe for Cancellations
Customers can cancel their orders within a specific timeframe, depending on the processing stage. We suggest checking your order status in your account dashboard to confirm if it is still eligible for cancellation.
Once an order has been processed or shipped, it may no longer be eligible for cancellation. During busy times, such as sales or festive seasons, the cancellation window may be shorter. We strive to keep the process clear and offer flexibility, while ensuring the smooth processing of orders.
How to Cancel an Order
Canceling an order is easy! Simply log into your account, go to the 'Order History' section, and find the order you want to cancel. From there, you can click the 'Cancel' option and follow the steps to complete the process.
If you have any trouble or questions about cancellation, don’t hesitate to reach out to our customer support team. Cancellations must be made within the eligible timeframe and before the order has been processed or shipped. Once your order reaches these stages, cancellation may no longer be possible. We appreciate your cooperation in following these steps to ensure a smooth process for everyone.
Exceptions to Cancellation
Although we try to accommodate cancellations whenever we can, there are some exceptions. Orders for custom-made or personalized products can’t be canceled once production has started. Similarly, orders that have been processed, packaged, or shipped are no longer eligible for cancellation.
Promotional or clearance items may also have different cancellation policies, which will be clearly outlined at checkout. We encourage you to carefully review product details and terms before completing your order to avoid any confusion. Our customer support team is always here to assist with any questions you may have.
Legal Disclaimer
While we work hard to provide accurate and up-to-date information, this Cancellation Policy may be updated or modified without prior notice. We strive for accuracy, but cannot guarantee that all information on the website is completely current or error-free. By using our website, you accept the risks associated with relying on the information in this policy.
We also reserve the right to cancel any order at our discretion, especially if it violates our terms of service or appears to be fraudulent. In the event of any discrepancies between the information on our website and other communications, the website information will take precedence. By placing an order, you agree to the terms outlined in this cancellation policy.
If you have any questions or need further clarification on our Cancellation Policy, please feel free to contact our customer support team before placing your order.
