Welcome to our Towerfleet Associates Private Limited! Gracegarbs we are delighted to have you here. When we say "we," "us," or "our," we're referring to the team behind this website. These Terms and Conditions set out the rules and guidelines for using our website and services. By accessing or using our site, you agree to follow these terms, which are designed to provide a safe, fair, and enjoyable experience for all users.
We recommend reading these terms carefully to fully understand your rights and responsibilities. This will help you make the most of your shopping experience and clarify how our platform functions. If you have any questions or need more information, don’t hesitate to contact us for assistance.
Acceptance of Terms
By using our website, you agree to follow these Terms and Conditions. If you do not accept any part of these terms, please stop using our site. Your continued use of our platform means that you accept any updates or changes made to these terms over time.
Please note that some services or products on our site may have their own specific guidelines or policies. These will be clearly communicated, and by using those services, you agree to follow the related terms as well.
Eligibility
To shop on our website, you need to be at least 18 years old or have the approval of a parent or guardian. By creating an account or making a purchase, you confirm that you meet these eligibility requirements, ensuring that all transactions are legal and carried out responsibly.
If you're using our site on behalf of a company or organization, you must have the authority to bind that entity to these terms, ensuring a smooth and secure shopping experience for everyone.
Account Registration
Creating an account helps you have a more personalized shopping experience, giving you easy access to your order history and preferences. When registering, please provide accurate and complete information to help us process your orders quickly and keep you updated with important details.
You are responsible for protecting your account information, including your password. If you notice any unauthorized activity, please take immediate action to secure your account. Keeping your account safe helps protect your personal details and ensures the overall security of our platform.
User Responsibilities
As a user of our platform, you play an essential role in maintaining a smooth and safe shopping experience. By providing accurate and up-to-date information during registration and checkout, you help ensure that your orders are processed and delivered on time. You also agree to use our services responsibly and avoid any fraudulent activities or misuse of the platform.
It's important that you keep your account information, including your password, secure and confidential. If you notice any suspicious activity or suspect that your account has been compromised, please act quickly to protect it. Your cooperation helps us maintain a safe and enjoyable shopping community for all users.
Product Information
We strive to provide clear, accurate, and detailed descriptions of our products to help you make informed choices. Our team works hard to ensure that product details, such as specifications, images, and availability, are as accurate as possible. However, please note that changes in inventory or supplier details may lead to slight variations.
In case of any discrepancies or errors in product information, we reserve the right to make necessary corrections. If you have specific questions about a product before purchasing, feel free to reach out to us. We want to ensure you're fully satisfied and confident in your decision.
Pricing and Availability
Our prices reflect the quality and value of the products we offer. While we work to keep prices up to date, fluctuations in the market or inventory may result in price changes. We reserve the right to adjust prices without prior notice, so please check the product page for the most current pricing before completing your purchase.
Product availability can change unexpectedly. Although we make every effort to keep our inventory current, certain items may go out of stock. If this happens after you've placed an order, we'll notify you immediately and offer alternatives. We appreciate your understanding and patience in such cases.
Order Acceptance and Cancellation
When you place an order, you're making an offer to purchase a product. We will send you a confirmation email once we receive your order, but please note that this doesn’t mean your order has been accepted yet. Your order is officially accepted only once the product has been shipped, at which point a contract is formed. If there are any issues with your order, such as product availability or payment problems, we will notify you promptly.
You can cancel your order before it’s processed. We recommend doing so as early as possible to avoid shipping fees or complications. Once the product is in transit, cancellations may not be possible, but you can initiate a return once you receive the item. Clear communication with us ensures that any changes to your order can be handled smoothly.
Payment Terms
To make your shopping experience as smooth as possible, we offer a variety of payment methods, including credit cards, debit cards, and secure online payment options. Rest assured, your payment details are handled with the highest level of security to protect your personal and financial information. By completing a payment, you confirm that you are authorized to use the payment method provided and agree to pay for the items you’ve ordered.
In the event of any payment disputes, we ask that you address them quickly to avoid delays in processing your order. If we encounter any issues with your payment, we will reach out to you for clarification. Your prompt cooperation ensures a smooth transaction process for everyone.
Intellectual Property
All content on our website, including text, images, logos, and graphics, is protected by copyright and intellectual property laws. This content is either owned or licensed by us, and it cannot be reproduced, shared, or modified without our permission. We value our intellectual property rights and kindly ask that you respect these by not using our materials without authorization.
Feel free to explore and share our products, but please remember to respect our intellectual property. If you'd like to use any of our content or have any questions about it, don't hesitate to reach out to us.
User Content
When you submit content to our website—such as reviews or comments—you grant us a non-exclusive, royalty-free, and perpetual license to use, modify, and display it. Your feedback helps other customers make informed decisions, and we really appreciate your input. Please ensure that any content you share aligns with our guidelines and does not include inappropriate or offensive material.
We reserve the right to monitor and remove user-generated content that violates our policies or is harmful. Your honest feedback contributes to a positive community around our products, and we welcome your participation.
Limitation of Liability
Although we make every effort to provide accurate information and high-quality products, we are not liable for any indirect, incidental, or consequential damages that may arise from your use of our website or products. Our liability is limited to the maximum extent allowed by law. If there are any issues with your order, such as product defects or delivery problems, our responsibility is limited to offering a refund or replacement, as outlined in our return policy.
It is important to use our website and products responsibly and be aware of any risks. By using our platform, you acknowledge and accept these limitations, which helps ensure a secure and informed shopping experience for everyone.
Indemnification
By using our website and services, you agree to take full responsibility for any claims, losses, or damages that may result from your actions or use of our platform. This includes any violations of these Terms and Conditions or breaches of relevant laws. Essentially, you're responsible for the consequences of your behavior, which helps us maintain a safe and respectful environment for all users.
This responsibility extends to our affiliates, employees, and agents, protecting them from any legal claims or actions that may arise due to your conduct. We aim to create a respectful and responsible community, and this clause helps support that objective.
Governing Law
These Terms and Conditions are governed by the laws of India, where our business operates. If any legal disputes or issues arise from your use of our website, they will be handled according to Indian law. Understanding the legal framework helps both parties know their rights and obligations.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will still be valid. This ensures that the overall integrity of the Terms and Conditions stays intact, so we can continue providing our services according to the agreed guidelines.
Dispute Resolution
If a dispute arises from your use of our website or services, we encourage resolving the matter through informal discussions. Most issues can be sorted out through open communication, and we believe this approach often works best. However, if we cannot reach a resolution, both parties can consider mediation or arbitration, which are quicker and more efficient ways of resolving conflicts.
If the situation requires formal legal action, any disputes will be handled by the relevant court in the jurisdiction where our business operates. This approach ensures fair resolutions and minimizes the time and costs typically involved in legal disputes. We believe this structure promotes a transparent and cooperative relationship.
Changes to Terms and Conditions
We may update these Terms and Conditions at any time to reflect changes in our services, practices, or legal requirements. When we make updates, we will try to notify you, for example, by posting a notice on our website or updating the effective date of the terms. Staying informed about these changes helps ensure that you are always aware of your rights and responsibilities as a user.
Contact Us
We value clear and open communication. If you have any questions, need assistance with an order, or want more details about our products or policies, our support team is here to help. Please feel free to reach out through the contact information provided on our website. We’re happy to assist you in any way we can.
