At gracegarbs, Towerfleet Associates Private Limited we understand that sometimes a product might not be exactly what you expected. To ensure your satisfaction, we offer a flexible return policy. Below are the important details about our return and refund process.

Initiating a Return

If you’d like to return a product, you have 48 hours from the time of delivery to start the process. To be eligible for a return, the item must be in its original condition—unused, undamaged, and with all tags, packaging, and invoices intact. Keeping these elements helps us process your return quickly, so please hold onto them until you’re sure about your purchase.

Easy Return Process

Returning a product is simple and hassle-free. Just get in touch with us via email at towerfleetassocaitesp@gmail.com within the 48-hour window or log into your account and select the return option. Once we receive your request, our team will guide you through the next steps to make the return process as smooth as possible.

Refund Policy

Your satisfaction is our priority. If a product doesn't meet your expectations, our clear refund policy ensures you get your money back.

Processing Refunds: After we receive and inspect your returned item, we’ll process your refund within 5 to 7 business days. The refund will be credited to your original payment method.

Quality Checks: Refunds will only be issued if the returned item meets our quality standards. Items that show signs of use or damage may not qualify for a refund. Our team will carefully inspect the product to make sure it meets our return criteria. We are committed to making the refund process smooth and efficient.

We’re here to ensure that your shopping experience with us is always positive and worry-free!